User Management in IT Ops

The IT Ops module has a user management sub module. The user management sub module has three types of users:

User Type/Role	Description
Owner	It is the top-level user role. It has permissions to perform all functions in the IT Ops module. An owner can create the following types of users in the IT Ops module: a. Admin b. Viewer The DevOps team creates credentials and then shares them with a user. When the user logs in to the IT Ops module by using these credentials, he or she is treated as the Owner of the IT Ops module. After the owner accesses the IT Ops module, he or she needs to create new credentials because old credentials shared by the DevOps team expire.
Admin	The “Admin” is a second-level user role. An admin can perform all functions on the IT Ops module, except creating new users.
Viewer	A “Viewer” user type is a lower-level user role. The viewer can perform limited functions in the IT Ops module based on the predefined set of permissions.

In the User Management submodule, the Owner user type can perform all functions, including creating the admin and viewer user types. The Admin user type can also perform all functions but cannot create the admin and viewer user types.

In the user management hierarchy, the Viewer user type has limited access and can perform a set of predefined functions. The following table contains the set of functions that the Viewer cannot perform. These functions are categorized based on modules and submodules:

Module	Submodule	Access Exclusion
App Ops	Service Testing	No Access Provided
App Ops	Import Release Config	Upload File
App Ops	Force Logout	Kill session(s)
Observability	Scheduler	Run Job

In the User Management submodule, the Owner can perform the following functions:

Creating a New User

In the IT Ops module with a specific VRT, the Owner can create the Admin and Viewer user types. For the Admin and Viewer user types, the IT Ops module offers a predefined set of functions.

To create a new user:

1. On the User Management page, click Add User to display the Add User dialog box.
2. In the Add User dialog box, perform the following functions:
   • In the Name box, enter the user’s full name.
   • In the Email ID box, enter the user’s email ID. This email ID serves as the user’s registered email ID.
   • In the Role area, do the following:
     • Select Admin to assign Admin user role to the new user.
     • Select Viewer to assign Viewer user role to the new user.
   • In the Password box, enter a password that the user will use to access the IT Ops module.
3. After you enter the user’s details in the Add User dialog box, click Add to add a new user to the user management hierarchy in the User Management module.

Editing User Profile

After you create a user profile, you can edit it. While editing a user profile, you can modify the following

• Name of user
• Role of user
• User account’s password

To edit the user’s profile:

1. On the User Management page, see the list of existing users.
2. In the list, under the Name column, find the user’s name to edit his or her profile.
3. After you find the user, move the mouse pointer to the right and then click the Edit icon () to display the Edit <<User name>> dialog box opens.
4. In the Edit <<User name>> dialog box, do the following to edit the user’s profile:
   • Click in the Name box to edit the user’s name.
   • Under Role, select Admin or Viewer to edit the user’s role.
   • Click Change Password to change the user’s account’s password.
5. After you edit the user’s details in the Edit <<User name>> dialog box, click Update to update the user’s profile.

Deleting User

You can delete a user if the user does not require access to the IT Ops module.

To delete a user:

1. On the User Management page, see the list of existing users.
2. In the list, under the Name column, find the user’s name to delete his or her profile.
3. After you find the user, move the mouse pointer to the right and then click the three-dot icon () to display a context menu.
4. In the context menu, click Delete to delete the user.